Below are answers to our most frequently asked questions.

 

What are my payment options?

We can automatically debit your payment from a Visa, MasterCard, American Express, or Discover Card, or from a checking account via Automatic Check Withdrawal. You can also mail us a Paper Check/Money Order, stop into our office at 3 Water St. in Machias to pay with cash, or call to give us your credit card information over the phone.


What billing cycles are available?

  • Monthly
  • Quarterly
  • Semi-Annual
  • Annually (5% Discount applied)

Can I pay my bill online?

Yes, Axiom currently offers an online payment option. To login to Bill Pay click here.

How do I login to Bill Pay for the first time?

Go to the following URL http://payments.connectwithaxiom.com
Click on the “Forgot Password?” link under the password box
Enter your billing email address and click the “Send Password” button
Login using the username/password provided in email
Under the “Home” screen in the “Account Info” box click on the “edit” button next to the password to edit and change your password.


Can I pay with my Savings Account?

Axiom is currently not set up to receive payments electronically from customer’s savings accounts. However, we do accept Visa, MasterCard, American Express, Discover, and Automatic Check Withdrawal.


Is there a contract?

Most new customers are required to sign a 1-year contract and agree to our terms of service, depending on the type of service they are purchasing. Please call our Sales Department at 1-866-708-7998 for details.


What if I am only here a few months out of the year?

Axiom offers Seasonal Holds for non-year round customers. Holds are $10.00 per month for up to 6 Months out of the year. The remaining 6 Months are billed at regular price.


How Do I Power Cycle My Equipment?

1. Power Cycling the Router

The Router, (whether wireless or wired, connects your computers to the Internet through the POE, “Power Over Internet”. In some instances, your router may need to be power cycled to reset it. In order to do this, take your power supply cord and unplug it from your wall receptacle, wait two minutes before plugging it back in, then reboot your computer and check to see if you can connect to the Internet.

Make sure your router lights are on.

2. Power Cycling the POE

The POE’s (small box connected to outside wire that comes into your home, powers the radio receiver), power supply cord should be unplugged from your wall receptacle, wait two minutes before plugging it back in, reboot your computer and then check to see if you can connect to the Internet.

If your POE is a model with lights, make sure they are lit.

This procedure is helpful after storms, routing changes, equipment movement etc. Power cycling recaptures any protocols needed to bring you to the Internet.

If you have followed both these steps and still are not able to connect to the Internet, then please contact Technical Support at support@axiom-tech.net or 207.255-.0679.